FAQ's - How can we help?
Find answers to the most common questions below. If you still cant find what you are looking for, please uses the contact form below or contact us on 1300 977 334 during business hours.
Adventure Gear Australia is a small family owned business in Adelaide. Born from a passion of camping, 4x4ing, fishing and exploring this great country of ours. We were often stopped by like minded people, admiring setups with a beer or wine in hand. We pride ourselves for supporting Australain Made or owned business. Find out more here
Yes, we are located at 365 Shepherds Hill Rd Blackwood
Yes, We attend most large events in South Australia, and occasionally interstate shows and events. Check out our events calendar on our main page for upcoming events and shows.
Yes, we ship Australia wide, however some products may require manual shipping calculations due to its size, weight or is prohibited to send via Australia Post. Please use the contact form below to raise a shipping quote.
Yes, most products can be shipped internationally, however some brands have strict rules on shipping to other regions, such as GME and Minelab. If are unsure please reach out using the contact form below.
Orders & Shipping
You can place an order with us right here on our website, over the phone or via email. If you're close by, visit us in store 6 days a week!
365 Shepherds Hill Rd Blackwood SA
All orders are packed and shipped within 24 hours* of placement, excluding weekends and public holidays. Sale periods may impact this time due to high order volumes. Orders placed after 11:00am AEST from Monday-Friday will be shipped the following business day. Orders placed on the weekend will also be shipped the following business day. Once a parcel leaves our warehouse, it is entirely in the hands of Australia Post
If you need cancel or to make any changes to your order, we'll do our best to accommodate your request.
However, please note that we cannot guarantee changes can be made once your order has been fulfilled.
If your request if urgent, please call our store directly 1300 977 334 during business hours.
We accept the following payments:
- All major credit cards (VISA, Mastercard, American Express)
- Afterpay, PayPal
- Cash (in store only)
Most late parcels can arrive within 5 business days of the expected delivery date.
If you parcel hasn't arrived within the expected time frame, we suggest to lodge an enquiry with Australia Post. For more information, click here.
To track your order, click here. You will need your tracking number on hand; this can be found in your shipping confirmation email
Returns & Warranty
To view our returns policy, please click here - Returns & Refunds
Due to every product having different warranty periods and conditions, it is necessary to access each case individually. Please use the form below with your order details to lodge a warranty claim. The team will then advise the appropriate course of action required by the manufacturer.
In most cases yes you can lodge a warranty claim if you have misplaced or lost your receipt. All online orders have enough information about you that we can look up your order. If you have provided your details in store then we will also have your order details.
Depending on the product and its condition, in some cases we can have the product looked at and possibly repaired. We believe in a sustainable future and we will do our best to find a solution to repair, reuse or repurpose products.
Sales/discounts and price matching
Yes, we do have sales throughout the year. Subscribe to our newsletter to be in the know.
We will do our very best to provide you with the best price on an item. However unlike the large corporates our margins often don't allow for discounts. Don't be disheartened we will try to get the best bang for you buck especially when packaging items together.
As a small business, we will do our best to price match on most products in our range. Please understand it is hard for us to compete with larger companies. We may offer a discount , when we cannot match the price advertised by someone else.
We will not price match items listed on ebay, commercial sales, clearance items and online only stores.